Sustainable Supply Chain
As a global corporate citizen, OSE is committed to not accepting metals sourced from conflict-affected areas or from unqualified smelters. OSE also includes conflict minerals in its supplier management practices.
Conflict Minerals Management
OSE commits to not accepting metals from non-compliant smelters in conflict zones and includes conflict minerals in supplier management.
We conduct due diligence on the supply chain of metals and minerals such as gold (Au), tantalum (Ta), tungsten (W), tin (Sn), cobalt (Co), mica, etc., used in its products. This is to reasonably ensure compliance with the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected and High-Risk Areas or equivalent and recognized due diligence frameworks. All suppliers must complete and sign a declaration of non-use of conflict minerals, confirming that the sources of relevant raw materials should be from the RMI (Responsible Minerals Initiative)-compliant smelter/refiner list, to avoid directly or indirectly funding armed conflicts or mining areas that violate human rights.
Suppliers are expected to impose the same conflict minerals management requirements on their upstream suppliers.
Product quality management
Consistent product quality is a basic requirement for our customers and also the foundation of sustainable business operations. OSE complies with quality management system standards such as ISO 9001, ISO 13485, IATF 16949, and AS 9100, and is dedicated to forming a quality manual for the company and establishing a comprehensive quality management system. The Contents are inspected and amended as necessary, and the company holds internal and external quality inspection management meetings annually. To ensure product designs and manufacturing are completed on schedule, we continue to strengthen control over manufacturing technologies and quality to meet our customers’ needs for high-quality products.
We continue to introduce automated production equipment, reduce manpower, shorten product processes, and improve product quality. We accelerate the innovation and development process, ensure good and consistent product quality, and provide customers with the best service. With the spirit of Total Quality Management (TQM) , we ensure that internal operations at all levels comply with various international standard management systems. The pursuit of better quality is deeply rooted throughout OSE, and we will keep raising quality awareness and conducting trainings.
Quality purpose and performance
In order to master high-efficiency and high-quality production and service, we will vertically integrate the initial R&D design, manufacturing, terminal marketing and customer service into a consistent process, and develop multiple test procedures in the process. Prevent defective products from flowing to the next manufacturing site and regularly audit to ensure that each product meets the standards in the manufacturing process.
Hazardous substances free (HSF) management
In order to meet customer requirements for HSF products, hazardous substance management and product safety are one of the important issues of OSE. At OSE, toxic and hazardous substance are managed with the hazardous substance management process referring to the standard of IECQ QC 080000. We work with suppliers to oversee whether internationally controlled substances are used during raw material procurement, internal manufacturing, or quality testing. There were zero violation of product safety or safety regulations in 2023 and 2024.
All OSE factories have started to introduce the IECQ QC 080000: 2017 hazardous substance process management system from 2023. The total training hours of related courses reached 82 hours, and the certification obtained in 2024: https://www.ose.com.tw/en/quality-policy#internetional-standards
